FAQs
What products do you sell?
Myrthavex specializes exclusively in table lamps. Our collection includes modern, decorative, and functional table lamps suitable for bedrooms, living rooms, offices, and reading spaces.
Are your lamps suitable for daily use?
Yes. Our lamps are designed for everyday use and meet standard quality and safety requirements. Each product description includes usage and care details.
Do you offer free shipping?
Yes. We offer free shipping on all orders with no minimum purchase required.
How long does order processing take?
Orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.
How long does shipping take?
Estimated delivery time is 3–5 business days after dispatch. Delivery times may vary due to location, weather conditions, or carrier delays.
Where do you ship?
We currently ship within Canada and the United States.
How can I track my order?
Once your order has shipped, you will receive an email containing your tracking number. Tracking information may take up to 24 hours to become active.
What if I did not receive my tracking email?
Please check your spam or junk folder first. If you still cannot find it, contact us at support@myrthavex.shop and we will assist you.
Can I change or cancel my order?
Orders can be changed or canceled within 12 hours of purchase. After this period, orders may already be processed or shipped and cannot be modified.
What payment methods do you accept?
We accept secure online payments through trusted third-party payment providers. Payment details are encrypted and never stored on our servers.
Is my personal information secure?
Yes. We take data protection seriously and use appropriate security measures to protect your personal information. Please review our Privacy Policy for more details.
What is your return policy?
You may request a return within 14 days of receiving your order. Items must be unused, in original condition, and in original packaging.
How do I start a return?
To initiate a return, contact us at support@myrthavex.shop with your order number and reason for return. Our support team will guide you through the process.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue. We will offer a replacement or a refund.
When will I receive my refund?
Once your return is received and inspected, approved refunds are processed within 5–10 business days to your original payment method.
What should I do if my package is lost?
If your package appears lost or delayed beyond the expected delivery timeframe, please contact us and we will assist in locating or resolving the issue.
What if I entered the wrong shipping address?
Please ensure your shipping address is correct at checkout. If you notice an error, contact us immediately. We are not responsible for orders delivered to incorrect addresses provided by the customer.
How can I contact customer support?
You can reach us using the details below:
Email: support@myrthavex.shop
Phone: +1 (365) 805 5710
We aim to respond to all inquiries as quickly as possible.